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  1. Tonic Studios Ltd
  2. General
  3. Product issues

Product issues

  • My Nuvo Mousse Has Dried Up, What Can I Do?
  • My product is broken/is not working properly!
  • My Nuvo Paste has dried up.
  • Is the Tim Holtz Glass mat scratch proof?
  • My Tangerine Machine has been leaking oil, why is that and how can I stop it?
  • Why is the blade on my guillotine curved?
  • I have a bottle of crystal glaze, but I haven't been able to get it to dry clear as it should.
  • The stamping platform doesn’t make a good impression. I inked the stamp plenty and used heavy pressure.
  • The handle on my Tangerine Machine just came off, is this supposed to happen?
  • Is there any way to prevent Nuvo drops from drawing up the colour from cardstock which has been stamped/coloured with dye inks?
  • What is the best way to store Aqua Flows?
  • What is the best way to store Mica Mists?
  • My Nuvo Mousse Has Gone Mouldy, What Can I Do?
  • My Mica Mist Won't Spray/ Is Blocked, Can You Help?
  • My Die Isn't Cutting Completely, Can You Help?
  • My Tangerine Plate Has Snapped, Can You Help?
  • My Crystal Drops Aren’t Flowing, Can you Help?
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