Hi,
Occasionally, if placed under high pressure, used with an incorrect plate combination or through wear and tear, a die cutting plate can snap.
If this is the case, and the plate is under a year old, we will be happy to replace it. We will require a copy of your purchase receipt if it was not purchased directly from us.
UK / EU
For us to do this, we would require you to email us at support@tonic-studios.com with your address and postcode and we'll have a replacement sent as soon as we can.
USA
For us to do this, we would require you to email us at customerservice@tonic-studios.com with your address and postcode and we'll have a replacement sent as soon as we ca
If it is outside of a year or you simply wish to purchase a spare, replacement plates can be found on our website.
We hope this helps
Comments
0 comments