If you are using one of the larger die sets and are finding that you don't get a complete cut, first of all, make sure you are only cutting one die at a time and when you have passed the die through your machine, while it's still attached to your card, turn your die and card by 90 degrees, making sure it's stuck down well with removable tape and pass it back through your die cutting machine. This is especially helpful when using a verso pattern die. If the problem persists, them email us at:
UK / EU email@example.com
and we'll do our best to help.